Dialogue
With A Client On A Cake Problems (Complaint)
Cust : “Hello
I am sorry. I have accept
my order number 1403, but it seems like the piece of cake that i ordered isn’t
the same with the one i got this evening.”
CS : “Hai,
thank you for calling. I’m really sorry for the inconvenience. Can you’re tell me again the order
number?”
Cust : “It is
1403, the name Chalista”
CS : “Right,
I got the order history here. I’m afraid there might be an understanding between
the shipping and order division. They sent you the 0086 package.”
Cust : “oh my
god. I need that cake this night dinner. Can you help me
with this?”
CS : “I
would fix it as soon as.
But our shipping period is two days.”
Cust : “Excuse
me, I understood that hence
I ordered this since a week ago. But this is unacceptable, it’s not my fault
either. I understand that it’s not your fault. But as the representative, please
be responsible.”
CS : “Sure.
We will arrange one-day service to send you the right package right away. I assume
it will arrive in your order no more than at 7 pm today.”
Cust : “Thank
you.”
Complaint CS To CS
CS 1 : “Hello
CS 2, I accept a
complaint order number 1403.”
CS 2 : “What
his complaints?”
CS 1 : “Customer
say about cake not
same, and she want you send again that cake before at 7 pm today.”
CS 2 : “Well, i will send the cake order
to the same address.”
CS 1 : “Okey,
thank you for that.”
CS 2 : “Your
wellcome”
Commonly Misused
Words
Confusingly Relate
Words
Preposition
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